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Photo by Freekhou5 [CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0)]

Staying at a few Airbnbs has given me the chance to understand UX in a new way, especially with appliances. What seems normal to us because we adjusted over months or years can be very challenging for those who aren’t acclimatized.

Where is the switch that controls the ceiling fan? The lights?

Why are there three remotes for the entertainment system and what order do I need to power them on if at all?

Where do I point the air conditioning remotes?

At the same time, there’s a tax in cleanliness that one needs to pay to put labels on everything. It really messes with the feng shui. Maybe the compromise is to have a readily available reference for new users and have this slowly go to the background as users become acquainted.

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Independent daily thoughts on all things future, voice technologies and AI. More at http://linkedin.com/in/grebler

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