It’s been awhile since I’ve had to deal with delayed baggage.
There are really two questions that are the source of most vexation:
- When will my bag get to me?
- Why did this happen?
The ability to answer these two questions informs an opinion on likelihood that the bag will ever show up if at all.
It seems like the most recent updates to track a back using a third party service are just a means of presenting a partial view of system information. This is an area that is ripe for AI to help alleviate concern.
Maybe a statistic around delayed baggage being delivered can help relieve me?
Maybe better real time information? Providing coordinates on a map?
For a window of 36 hours, it was unclear whether my bag would be found at all and it took some intervention of an agent in order to sort out problems that the baggage agent at my destination didn’t handle properly.
I sit looking at my bag and am still puzzled about the cause of the delay. Why? We have the power to resolve these questions.