A few weeks ago, I noticed one of the local grocery stores had an evening where for those with sensory sensitivities. This seems to be a very positive trend to help make those on the autism spectrum more independent. It’s fantastic.
From being exposed more to Design Thinking, I’m starting to see how designing for the edge cases has a real benefit for the middle. Could we all benefit from less sensory inputs?
Does every item need a high decibel beep? Does music need to be blasted? Do we need interactive displays or blinking lights while we shop?
Maybe we need to think more about how we can make the experience better than how we can maximize short term transactional profit (like higher conversion rates for certain items)?