Re-Opening Slow Down

For awhile, I thought that life might have actually improved. Now, curb side pick up had expanded to so many stores. It kept up social distances, saved time, and even saved money on last minute and unplanned purchases. For several orders, Home Depot did a phenomenal job. Within about two hours of an order, it was ready for pick up. That was a huge time savings and made me think about more things I could now order from Home Depot instead of Amazon.

Then the stores re-opened to the public.

My expectations remained the same in terms of pick up timeframes. Except for a small yellow banner with the general statement that due to COVID-19, things were a bit delayed, nothing was extraordinary. I didn’t think the order was going to be so different then the others.

However, two hours passed and there was no “Your order is ready for pickup” email. Not by the end of the day. Not the next day. Or the next. Or the next. Or the next. Checking the status online, the order was stuck in the same spot.

Five days later, and fortunately with nothing urgent to pick up, I decided to DM Home Depot on twitter. No response an hour later. Not 24 hours. Not two days.

Six days after the order, I had the brief free moment to call Home Depot. After a long message, the line said that agents were at capacity and that I should try back…