Local Number

While traveling overseas, I ordered delivery from a sushi restaurant. A few things impressed me:

• Close to 0 wait time on hold
• Reliable time estimate
• Good suggestions for what was available, even from a difficult menu

Then there were a few things that were troublesome:

• The requirement of having a local number (no overseas phone numbers)
• A telephone menu
• No app or website to track progress (linked to the first point)

What would have made it perfect?

• Using WhatsApp for communication
• Well, not requiring a local number
• Automatic language selection based on the number I dialed from

I’m excited to see where this company takes quality and customer experience in 10 years.